Data Deletion Instructions

Remove One Instagram Connection

Use this to remove an Instagram account from your winksend workspace:

1. Open Channels → Instagram in winksend.
2. Check the Instagram name and username.
3. Find Remove Instagram Account from WinkSend and choose Remove.
4. Read the warning, type REMOVE, and choose Remove account.

This stops replies for that connection. It permanently deletes the connection, its saved access token, and its winksend automation settings and history.

Your Instagram profile, posts, followers, and messages stay on Instagram.

Your winksend login and workspace stay in place. You can connect an Instagram account again later.

Only want to pause replies? Choose Disable on the same page. Disable pauses the channel and keeps its connection and saved data. You can choose Enable to use it again.

Read our Instagram connection guide if you need help finding these controls.

Delete Your winksend Account

Use this to schedule deletion of your winksend login and the workspaces you own:

1. Open Settings → Profile.
2. Find the Delete account section and choose Delete account.
3. Read the details about what will be deleted.
4. Enter your password and choose Schedule account deletion.

You are signed out right away and cannot sign in during the 30-day deletion window. Replies stop in the workspaces you own.

Your account and the workspaces included in the request are scheduled for permanent deletion after 30 days.

Workspaces where you are only a team member stay available to the rest of that team.

If you own a workspace with other members, the app asks you to transfer billing or delete that workspace before deleting your account. Follow the warning shown in the app, or contact support for help.

You do not need to remove each Instagram connection first to request full account deletion.

Remove Access Through Meta

If winksend appears in your Facebook Business Integrations, you can choose Remove there to remove its access.

When we receive Meta’s removal or data-deletion notice, we stop replies for the affected Instagram connection and remove its stored access token. The related Instagram record and automation history are then queued for deletion after a waiting period. Reconnecting before deletion cancels that pending request.

This does not delete your full winksend account or unrelated workspaces. For full account deletion, use Settings → Profile or email us.

Email a Deletion Request

If you no longer have access to your winksend account or prefer to contact us directly:

• Email privacy@winksend.com with the subject line: Data Deletion Request.
• Include your winksend account email address and the Instagram username of any connected account.
• We will confirm receipt and complete the deletion within 30 days.

What Full Account Deletion Removes

Full account deletion removes the items below. Some records may be kept as explained in the next section.

• Your winksend account and profile information.
• The workspaces you own that are included in the deletion request, with their settings.
• Those workspaces’ Instagram connections, stored access tokens, reply rules, and automation history.
• Other personal data covered by your deletion request.

Removing one Instagram connection has the smaller scope described above. It does not delete your full winksend account.

What May Be Retained

Where retention is legally required or reasonably necessary, we keep only the minimum information needed for the following purposes:

• Billing, invoicing, tax, and financial records required by law.
• Fraud prevention and account security logs for a limited retention period.
• Records needed to resolve active disputes or legal claims.

Contact

For deletion requests or questions about stored account data, email privacy@winksend.com.

The operator of winksend is a registered partnership firm based in Jaipur, Rajasthan, India (GST: 08AALFT8672N1Z5).